FAQS and General Information

Hey there- and welcome to TeamSport Laser Tag area for frequently asked questions.

From amateur to professional, to the young and the young at heart, this is the place we aim to answer any of your questions related to TeamSport Laser Tag. If you can’t see what you are looking for here, please contact us and one of friendly customer adviser’s will be sure to help.

What are your Covid-19 precautionary measures?

Please click here to view all the information about how we have got the venue ready and safe for your return.

Before you arrive

Your arrival time for your event is 15 minutes prior to the start time shown to ensure that we have enough time to get everyone signed and fully kitted up with your laser gear.

All participants must be aged 6 years plus. All participants aged under 16 years old, must have an adult over the age of 18 to sign them in. Any participants under 16 years old without an adult present, will be unable to partake.

We recommend you wear soft shoes. Trainers are ideal, open toe footwear and high heels are NOT ALLOWED!!

Laser combat equipment is all naturally provided, in a standard size. Please note you are not permitted to use your own laser tag equipment.

Spectators are welcome at no extra charge.

If you are running late for your session or need to get in contact with the centre directly please see below for their direct telephone numbers.


Payments are non-refundable and the booking cannot be changed or transferred to a new date or time. Payments can be made using a valid credit or debit card, cheque or BACS.

You can pay by debit card for free. A small 2.5% surcharge applies to credit card payments (min £2).

Booking protection promise – Make a new booking for anytime in 2021 and you can change it for free or cancel for voucher credit, if you simply give us at least 72 hours notice with our Booking Protection Promise. Click here for full details.

Health and safety

Laser tag is not recommended for persons with heart problems, epilepsy or other conditions which may be affected by exertion or flashing lights (including pregnancy).

Under no circumstances are alcohol, drugs or other intoxicating substances allowed on the premises. You will not be allowed to take part in an event if you have, or appear to have, consumed such substances.

On the day

On the day of your game, there will always be a member of staff in the arena when the game is playing. Should adults wish to play or simply help during children’s parties they can also be in the arena. The arenas are dark, but illuminated using UV lights, should younger children get scared at any stage they can of course come out.

Unless you booked the venue exclusively or have a group of 20, then there may be other people playing at the same time as you. In between each session played you will have a 10 minute break which includes preparation time for the next session.

Drinks and snacks are available at our Fuel bar and you will be able to purchase alcohol at the licensed bar after you have finished playing should you wish to do so.


We hope you have a great time with us and are sure you will!

However, please note the laser tag arenas and teamsport tracks all have the right to terminate, without notice your activity if your behaviour or that of any member in the booking is deemed as violent, likely to cause damage, distress or annoyance to other clients, employees, property or anyone else. In this instance we will not be liable for any refunds, compensation or expenses.

Being under the influence of drink or drugs is strictly forbidden for laser tag events and staff have the right to remove you from the event if they have any suspicion that you are under such influence. In this situation we will not be liable for any refunds, compensation or expenses.


All enquiries and correspondence for your booking should be directed to:

TeamSport Birmingham
Unit 7-10, Park Lane Industrial Estate
Park Lane
West Midlands
B69 4JX

Centre Contact Number:  0117 98 27562

TeamSport Bristol
Avonmouth Way
BS11 9YA

Centre Contact Number: 0117 982 7562

TeamSport Laser Tag may cancel the event without your consent if payment is not received by the respective due dates.

All bookings with TeamSport Laser Tag provide the benefit of public liability insurance cover for which a surcharge of £2 per participant is included in every booking. VAT is not applicable on this payment. Should you need a VAT receipt for your booking, please ask a member of the sales team.